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Privacy Policy

Last updated: October 2026

 

Who I am

EyUp ClearUp is run by Petra Smith, a home organiser based in Leeds and Harrogate. I’m responsible for the personal information you share with me. You can contact me at hello@eyupclearup.com or on +44 (0) 7562 252653. Postal address: 12 Station Parade, Harrogate, HG1 1UE.

 

What I collect and why

  • When you contact me through the website form, email, phone, WhatsApp or the website chat, I collect your name, contact details and your message, so that I can reply.

  • If you tick the newsletter box, I’ll send you occasional calm-home tips by email. You can unsubscribe at any time using the link in each email.

  • When you book a free chat, Calendly collects your name, email and your answer to my booking question, so that I can arrange the call and prepare for it.

  • When you become a client, I keep your address, notes about your home and goals, and invoice and payment records. I need these to provide the service and meet my tax obligations.

  • Photos of your home: I take photos to plan the work. I only share before-and-after photos on my website or social media with your permission, and never in a way that shows who you are or where you live.

  • Website visits: Wix, my website provider, uses cookies to make the site work and to give me anonymous visitor statistics. You can choose which non-essential cookies to allow in the cookie banner.

 

Who else handles your information

I use trusted services to run my business:

  • Wix (website, forms and chat)

  • Calendly (bookings)

  • Google (calendar)

  • my email provider

Some of these companies store data outside the UK. When they do, they use legal safeguards approved under UK data protection law. I never sell your information or share it for marketing.

 

How long I keep it

  • Enquiries that don’t lead to a booking: up to 12 months.

  • Client and invoice records: 6 years, as UK tax rules require.

  • After that, I delete them securely.

 

Your rights

You can ask me to:

  • show you the information I hold about you

  • correct it

  • delete it

  • stop using it

Just email hello@eyupclearup.com. If you’re unhappy with how I’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

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